What is Pics.io?

Pics.io is the most robust media management system on the cloud. It allows to organize, search, distribute and collaborate over your media assets. When we say 'assets', we mean files like pictures, photos, video, audio, designs, etc.

Who uses Pics.io, is it for me?

Pics.io is a tool that helps in many cases. Among our users there are digital/brand/photo agencies, online retailers, designers, software developers, non-profit organizations, educational institutions and even churches. All of them need to work with media files.

Sometimes Pics.io helps them to keep the files in order, search through big or small libraries and organize their files' metadata. Some of our users change files and use Pics.io as a version control tool for their files. If someone needs to get a feedback on a file or discuss that, Pics.io helps here as well.

We help anyone from individual designers to huge agencies managing libraries from a few files to millions of files.

What are the requirements to use Pics.io?

Pics.io is an in-browser application. So you will need a browser. We optimized Pics.io for Google Chrome, Safari and Firefox. Besides, you will need Google Drive account.

Why do I need Google Drive?

Pics.io uses your Google Drive to store all the files. In fact, Google Drive is the most cost-effective and robust storage. That allows us not to limit you by the number and even the size of your files collection. Most organizations and individual users already have Google Drive, so we help you to make the best of it.

You're getting access to my Google Drive, can you break something there?

Actually no. Once you have connected your Google Drive to Pics.io, you are free to choose a folder inside your Google Drive that you want to connect with Pics.io app. The service will only work with the content of this working folder without touching other files and folders in your Google Drive.

How can I add files to Pics.io?

There are a few ways to do that. You may just drag and drop your file(s) to a browser window with Pics.io open. You may also open upload panel using the top icon in the left toolbar or press Cmd(Ctrl)+I.

If you're looking for a way to add lots of files, you may upload your files right into your working folder in Google Drive, using Drive interface or desktop client. Then add them in one click using Sync feature from Pics.io Settings menu.

You may check more information about uploading files to Pics.io here

I want to structure my Google Drive just like my Pics.io collections. How?

If you make some changes (i.e. upload new files, add revisions, create collections etc.) inside your Pics.io app, these changes appear in the folder of your Google Drive connected to Pics.io almost at once. The system makes automatic sync from Pics.io to Google Drive to keep the same structure inside your Google Drive. 

Still, it is necessary to make a sync from your Google Drive to Pics.io for all the changes made in Google Drive to be displayed in your Pics.io library. Feel free to check more information on how to do it here.

Which formats does Pics.io support?

We support all major media formats: images, raw photos, audio files, videos, presentations, PDF documents, vector illustrations, fonts, and 3d images. The full list of supported formats can be found here. If you can't upload some file you need, please let us know about this problem using our support chat.

Is there any limit to the upload size of files?

Pics.io doesn't limit the size of your files. There's a restriction on file size from Google Drive side, however, which is 5TB. That means you can upload files with size up to 5 TB.

Why does it take so long to preview my assets? What can I do to make it faster?

There are basically several reasons why it may take a long time to open your assets for preview:

  • slow Internet connection
  • too many open tabs in your browser
  • you are downloading something while browsing
  • slow computer
  • too heavy assets uploaded in Pics.io.

If your computer is modern and fast, and you are sure there is nothing wrong with your Internet connection, the problem may well be in heavy assets. Here’s what you can do to improve your viewing experience:

  • Select My Account in the top right corner of the main Pics.io screen.
  • Choose Settings - Network.
  • Enable ‘Small images in preview’ option by ticking the corresponding box.

When this option is set, Pics.io will use thumbnails with lower resolution in preview so as to optimize your experience. This doesn’t affect the actual size of your assets, however, which means it won’t affect your downloading. You can learn more about making Pics.io work faster.

I don't have a Google Drive account. What should I do?

Just register one. It takes like 2 minutes, and in return, you’ll get 15GB cloud storage for free. The pricing of Google is fairly reasonable.

I see a bug. How to tell you?

Please send us an email to support@pics.io or use our support chat. In most cases, we answer immediately.

Where can we discuss future functionality or other questions?

We are always happy to talk with our customers. Please send an email to support@pics.io with your request or use our support chat for that. You can find it in the bottom left corner of Pics.io main screen. Once we get your request, we will put that on our internal features triage. On triage we will check if there is something like your feature already planned or implemented. If this is a completely new feature, we will talk to our existing customers to check the demand. As soon as the demand is confirmed, we put the feature you asked for into our product roadmap. We will certainly keep you updated about your request.

I'm using Google Apps for work and it seems Pics.io doesn't work with my account

You need to enable 3rd party apps access in your admin panel. Here is a manual from Google - Enable third-party Google Drive apps. Besides, you need to enable an option that allows users of your organization to share files outside the organization.

My sync has failed. I have files in Google Drive, but Pics.io doesn’t see them

When you get registered in Pics.io, you need to select a working folder inside your Google Drive to connect with Pics.io. This is the place where all your files are stored and where you may add and organize your assets.

If you cannot see your assets in Pics.io, though they are located in the working folder in Google Drive, you need to make a sync from your Google Drive to Pics.io. Just go to Pics.io app and select Settings / Sync / Sync now. Shortly after that you will get everything from your working folder inside Pics.io application.

In case you still don’t see the assets in your Pics.io account after the sync, please make sure your working folder/files are shared with Google Drive owner (with ‘owner’ (preferable) / ‘writer’ permissions).

Should you have any issues, feel free to contact us at support@pics.io

I'm from a non-profit organization. May we get a discount?

Absolutely! We will be happy to discuss your special conditions on our Small, Medium and Enterprise plans. Just contact sales@pics.io to learn more.

I can't find an answer here. What to do?

Please send us an email to support@pics.io or use our support chat. In most cases we answer immediately.

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