Pics.io uses Google Drive to store all your files. Once you connect your Google Drive to Pics.io, you are free to choose a folder inside your Google Drive that you want to connect with Pics.io app. You may upload your photos, videos and other assets in this folder. Pics.io will work only with the files stored in this folder, and we never touch other files and folders in your Google Drive. When you upload any files or make some changes on them in your Google Drive, it is necessary to make sync for these updates to be displayed in Pics.io account. 

We have two ways of sync performed in Pics.io: manual and auto-sync

Auto-sync means that synchronization between your Pics.io account and Google Drive happens automatically without your presence at regular intervals. These intervals depend on your billing plan

How to make sync?

In your Pics.io account mouse over the “Settings” icon on the right side panel and click on “Sync” button. Here you will be able to check when the latest sync happened and if necessary do manual sync by clicking on “Sync now” button.  

How often does Auto-sync happen?

You may check the peculiarities of the auto-sync feature for different billing plans below: 

Pay as you go

The clients who use this billing plan can only make manual sync. It is possible to make a manual sync every 15 or 60 minutes.

If you are a single user and have no websites published, manual sync is available only once an hour. In case you have a teammate invited or a collection published to the web, you may make sync every 15 minutes if necessary.
 
Micro

With this billing plan Google Drive storage syncs automatically with Pics.io every 30 minutes. Manual sync can be made anytime. 

Small

For the clients who use this billing plan, auto-sync happens every 15 minutes. You may make a manual sync when necessary. 

Medium

Auto-sync of the Google Drive storage to Pics.io is performed every 5 minutes.
If you need to refresh your storage right now, just press “Sync now” button to do it manually. 

Trial

Trial period comes with a benefit - auto-sync. Google Drive storage syncs every 5 minutes like in Medium plan. You may also perform manual sync if you need. 


If you want auto-sync to happen faster than it does now, you may upgrade your billing plan anytime.

When should I make a manual sync? 

In many cases, you may take advantage of auto-sync depending on your billing plan. Only “Pay as you go” users have some limitations in performing manual sync. Still, if you make some changes in your Google Drive working folder and need them to be displayed in your Pics.io account right now, it is necessary to perform manual sync. After that all the updates will be shown in your Pics.io account.

 
How does sync work? 

It is possible to organize your assets in folders in the way you like inside your Google Drive. After the sync takes place, the system pulls all the files and folders from your Google Drive with all the changes you may have made there. It will make Pics.io keep the structure you have created in your Google Drive.

 
How can I track the progress of sync? 

You may check the sync process in the Infopanel of the asset. "Google Drive" symbol next to the filename is an indicator that shows the state of asset synchronization with Google Drive. Pale and semi-transparent symbol means that the metadata belonging to this asset is not in sync with your Google Drive yet. When the asset is fully synchronized, the symbol is bright.

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