There are a number of ways you can download your assets from

  • When you hover your mouse cursor over the thumbnail, a vertical panel of instruments appears on the right. Here you can find “download” button among other instruments.

  • Once you select an asset, you can find the “download” button on the left-side panel.

  • When you click on “Preview” of the asset, you may see the “Download” button on the left-side panel.

Download button

Can I download a number of files in one go?

Sure. You can select a number of assets and download them together. You can learn more about mass downloading here.

How can I save my assets in a different format?

All file formats can be downloaded as original only. However, there are some files which can be saved in a different format.

During download from it is possible to convert RAW, PSD, JPG and PNG files to jpg/pdf/png formats. There are some limitations of file formats which can be converted to PDF format: jpg, jpeg, png, gif, tif, tiff, nef, cr2, cr3, dng, arw, orf, crw, erf, srf, dcr, raw, rw2, raf, x3f, pef, srw, psd, eps, ai, heic, heif.

Moreover, when convert the formats, allows you to resize your files. It means that you can change the quality of your asset. Moving the knob of the slider bar, you can choose the quality: Low, Medium or High.

You can also update the size of your image in pixels and modify its resolution.

Choose the size of the image you want to download

You don’t have to worry about the actual size of your assets. Resizing your files as you download them does not affect their actual size or format that way they are stored in

If you download multiple assets, you can choose either to download them as an archive or as separate files, depending on what is more convenient for you.

Besides, it's possible to create different presets for files download. Just choose the 'Save as custom' option and make the necessary configurations. Then you need to click the white flag icon to save the preset, give it the name and share it with your teammates if necessary.

Create a preset

In case you'd like to download a file and publish it on your Facebook page, for instance, it's possible to use presets for social media. So the necessary settings for this platform will be adjusted to your asset automatically. Just choose the necessary social media platforms from the list of presets in the Download screen.

NB! Presets are available for images only, there is no possibility to adjust dimensions for video files in for now.

How can I track the progress of downloading? 

Once you click on the “Download” button, the downloading process will start. A new icon of “Download list” will appear on the left-side panel. Here you can see the progress of downloading files from to your device. It is also possible to collapse the Download window by clicking on the “Minimize” icon on the right-side top corner. It will allow you to continue working with while the necessary files are downloaded. Also, it is possible to remove unnecessary files from the Download list during the process. 

The downloading process

What if I have issues with downloading files from

In case any problems appear while downloading assets from your library, please perform the following steps: 

  • refresh the webpage;

  • clear your browser cache;

  • reload your browser;

  • make sure there are no add-ons or plugins (like Adblock or uBlock) installed in your browser.

While downloading files with large size, please do not use incognito mode, just download such assets via usual browser window. 

If the issue with downloading files still persists, please contact us via chat or at with more details for further investigation of the problem. 

Known issues:

  • It's not possible to download multiple assets as originals in Safari browser.


  1. Use another browser to download files (Chrome, Firefox).

  2. Download multiple assets as an archive in Safari browser.

  • Google Docs files created in Google Drive your account is connected and synced to cannot be downloaded in interface, on websites or single shared assets. It's possible to download them through Google Drive only due to permission related peculiarities.


    1. Save Google Docs files you'd like to be downloadable in from Google Drive to your local space.
    2. Upload them to through interface directly.

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